Refund policy

Returns & Refunds Policy Guarantee

Best of the Bunch is committed to providing quality products to our customers. If for any reason your gift arrives damaged or not in perfect condition it may be exchanged for another gift to the same value, or a refund will be issued.

Please phone or email us to arrange a courier of the gift back to Best of the Bunch, New Zealand Rugby House, 100 Molesworth Street, Thorndon, Wellington, 6011, New Zealand within 48 hours of receipt. Returned gifts must be unused and sent with an explanation for your return. Please phone or email Best of the Bunch on 04 4999 005 or sales@bestofthebunch.co.nz if you have any queries or to commence the return process.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund back onto your card etc.