Best of the Bunch Florist Wellington

Ordering, Delivery and Returns Policy

DELIVERY INFORMATION

NOTE: Same Day Delivery - We offer same day delivery New Zealand wide Monday to Friday. Saturday deliveries must be placed by 3pm on Friday and incur an extra $5 courier surcharge. Orders must be placed by 1 pm for same day deliveries to metropolitan areas on Monday to Friday. We do not deliver on Sundays or public holidays with the exception of Mothers Day Sunday and Valentines Day Sunday. 

Our Standard Delivery Fee is $15 by courier for Monday to Friday deliveries. Saturday and outside of Wellington deliveries incur an extra $5 courier surcharge. Please contact us if you have any special requirements.

RURAL DELIVERIES: Due to the courier company policies rural deliveries may incur extra charges and take longer to deliver. Please contact us before placing a rural delivery order to check availability.. 

An order confirmation will be emailed to you upon Best of the Bunch receiving your order.
All gifts are delivered by "track and trace" courier.

Please insure the delivery address is correct, and is a physical location. PO Box number are NOT acceptable for delivery address details. Best of the Bunch cannot take any responsibility for incorrect delivery details received, and consequent costs that may be incurred.

Deliveries to apartments.

Please insure someone will be home on the expected day of delivery. Due to security and access codes in apartment building it can make it difficult for couriers to gain access. Best of the Bunch recommend you supply the gift recipient's phone number to assist with any delivery difficulties. Ensure details of floor number, unit number, street address apartment name are included in your recipient's delivery address details.

NOTE: DUE TO HIGH DEMAND, PLEASE PLACE YOUR ORDERS EARLY FOR CHRISTMAS, VALENTINES DAY, MOTHER'S DAY AND FATHER'S DAY.

Rural Deliveries:

Due to the courier company policies rural deliveries may incur extra charges and take longer to deliver. Please contact us before placing a rural delivery order to check availability.. 

All rural areas please allow an extra 24 hours to 72 hours depending on New Zealand courier company scheduled courier runs. Please contact us.

Delivery Pricing -

Our Standard Delivery Fee is $15 for Wellington deliveries and $20 for outside of Wellington and Saturday deliveries. Please contact us for rural deliveries before placing your order or if you have any special requirements

North Island & South Island Deliveries 
 
All North Island deliveries to areas outside of Wellington please allow an extra one to three working days depending on New Zealand courier company scheduled courier runs.
All South Island deliveries t please allow an extra three to five working days depending on New Zealand courier company scheduled courier runs.
For all North Island or South Island flower deliveries we may be able to offer same day delivery or overnight deliveries through our Teleflora network of partner florists if placed by 1pm Monday to Friday excluding public holidays. Our substitution policy applies. Please contact us.

 

Saturday Deliveries

Saturday deliveries must be placed by 1pm on Friday and incur an extra $5 courier surcharge. Please note the courier companies offer a limited delivery service on Saturdays. Deliveries are picked up by the couriers once at 11am on Saturdays and while they will endeavour to deliver all goods as quickly as possible, AM morning deliveries can not be guaranteed on Saturdays. 

Urgent Deliveries

If you require an urgent, last minute delivery call us on 04 4999 005 and we will endeavour to arrange a delivery as quickly as we can. Best of the Bunch can give you an estimated delivery time and additional cost based on current couriers schedules and pickup times.

International Deliveries

Due to the nature of some perishable items - we may not be able to deliver some items overseas however we may be able to offer same day delivery or overnight deliveries through our Teleflora network of partner florists worldwide for some items if placed by 1pm Monday to Friday excluding public holidays. The overseas florists that we use may not stock the exact same products as us or may not have a liquor license for alcohol deliveries so for international orders our substitution policy applies.

Please note our $25 international shipping fee covers Teleflora orders where we are able place the order through our partner teleflora florists only.

If you require our specific products to be sent internationally from New Zealand to overseas then please contact us to receive a quote for  prices. Indication below for a 3kg item sent internationally (one bottle of wine and a large box of chocolates in a wooden gift box):

International air freight with a delivery time of 3 – 10 working days  approx $77.30, International courier signature required with a delivery time of 5 – 6 working days approx: $97.04, International Express via DHL with a delivery time of  1 – 5 working days  approx: $161.01

Please contact us.

Delivery issues

Best of the Bunch uses "track and trace" courier for delivery. Should your product not arrive on the expected day, call us immediately on 04 4999 005 and we will ensure the delivery is resolved, or a new item will be sent

Delivery Times

All metropolitan areas within the North Island - we will attempt to deliver same day otherwise 'next day' delivery Monday to Friday 

All metropolitan areas within the South Island - '48 hour' to '72 hour' delivery Monday to Friday.

All rural areas please allow an extra 24 hours to 72 hours depending on New Zealand courier company scheduled courier runs. Please contact us.

NOTE: Same Day Delivery 

Orders must be received by 1pm for same day deliveries to metropolitan areas Monday to Friday.

Saturday deliveries must be placed by 1pm on Friday and incur an extra $5 courier surcharge. 

We will endeavour to deliver all goods as quickly as possible however delivery times are dependent upon courier schedules, especially at peak times such as Christmas, Valentine's Day, Mother's Day or Father's Day.

There are no deliveries Sundays and public holidays with the exception of Mother's Day Sunday. Any orders placed during the weekend will be dispatched on the first available weekday.

RETURNS POLICY GUARANTEE

Best of the Bunch is committed to providing quality products to our customers. If for any reason your gift arrives damaged or not in perfect condition it may be exchanged for another gift to the same value, or a refund will be issued.

Simply return the gift to Best of the Bunch, 45 Pipitea Street, Thorndon, Wellington , New Zealand within 48 hours of receipt. Returned gifts must be unused and sent with an explanation for your return. Please call Best of the Bunch on 04 4999 005 or sales@bestofthebunch.co.nz if you have any further queries.

Substitution policy

While our florists will attempt to use the exact flower types and containers pictured, we reserve the right to make fair and reasonable substitutions according to the practical availability or seasonality of specific flower types and containers.  In the case where a specific flower type or colour is unavailable, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time. 

Quality  

Throughout New Zealand seasonal and regional conditions may affect the supply and cost of flowers and foliage. In these circumstances Best of the Bunch reserve the right to make appropriate substitutions whilst maintaining the value of your order.

Containers                                                                                 

Where possible a particular container or basket ordered will be supplied. Should these not be available, then alternative containers of a similar value and style may be substituted.

 

PRIVACY POLICY

Best of the Bunch guarantees your information is not sold, traded, or disclosed to any third party. Information stored for membership purposes is used for communications and marketing material solely from Best of the Bunch on your subscription permission.

SECURITY POLICY

Best of the Bunch works with DPS Payment Express to provide a secure payment system.DPS Payment Express is one of New Zealand's leading online payment solutions and are a Paymark Certified Solutions Provider. Your credit card details are processed via encrypted, 128-bit SLL security by Paystation and are not stored or viewed by Best of the Bunch at any stage of the transaction process.

PAYMENT POLICY

All prices are quoted in NZ Dollars. Prices displayed on each product are per item and GST inclusive. All delivery (courier) charges are included (unless specially requested) and added prior to the checkout process.

Best of the Bunch accepts the following methods of payment:

Visa
Mastercard
American Express
JCB
Eftpos
Cash
Internet Banking

 

Orders paid for by internet banking, Eftpos and cash will be processed and delivered upon receipt. Please call our shop to discuss this payment option.

 

Purchase of Alcohol

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. If we are in doubt about the purchaser’s age, we will ask for identification. Acceptable forms of proof of age are a photo driver’s licence, an 18+ Evidence of Age card or a current passport.

By placing an order containing alcohol you confirm you are over the age of 18. 

Please see our host responsibility policy below:

Many thanks from the team at Best of the Bunch